SHIPPING & RETURNS
Shipping Policy
Due to complications regarding the COVID-19 virus and social distancing practices orders may take 7-16 business days to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed.
For International shipping please allow an additional 7-21 business days.
Orders placed on the weekend and holidays are processed on the next business day.
IAMUPBEAT WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
PLEASE VISIT OUR FAQ
Return & Exchange Policy
We would love to make it right. Eligible items may be returned for exchange within 7 days from original delivery date. We will not accept any returns outside of the 7 days. All requests for returns exceeding 7 days from receipt will be denied.
Returned items must be in original condition, unworn, and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached. We do not accept returns of items that are discounted.
Please note, return shipping costs are the customer’s responsibility and we require proof of tracking for all returned packages. We strongly recommend keeping proof of postage and your tracking number for the returned items until you’ve received a confirmation email. Please allow 7-10 business days for your return to be processed.
OUR RETURN POLICY IS FINAL SALE ON ALL CUSTOMIZED ORDERS.